HELP CENTER

If you want to buy a car, you need to pay a refundable security deposit (deposit). The deposit guarantees full payment for your purchase at auction. If your bid is successful but you do not pay for the vehicle within 15 days of auction close, you will forfeit your deposit. The security deposit covers resale costs if your bid is successful but you decide not to pay for the car.

The security deposit required is 10% of your maximum bid at the auction, but not less than $600 for each vehicle. A $600 deposit enables you to bid up to a total of $6,000 on one vehicle. If you would like to bid on multiple vehicles, or bid higher than $6,000 USD, you’ll have to increase your Bidding Limit by providing an additional deposit.
For example, to place a bid of $15,000, you need to make a security deposit of at least $1,500. 

Security Deposits that do not have an outstanding balance or have outstanding bids are 100% refundable.
If bidding on multiple vehicles at one time, minimum deposit requirements must be met for each vehicle. Security Deposits that do not have an outstanding balance or have outstanding bids are 100% refundable.

There are three ways to make a security deposit:

- Credit / Debit Card
- PayPal
- Bank Wire transfer
- Cryptocurrency (USDT, USDC, BTC итп.)

To select your method of payment, go to the Payment section in your account. Please make sure your deposit is made with consideration of any fees your bank may apply for the transaction.

If you choose to pay in cryptocurrency (USDT, USDC, BTC, etc.), we recommend that you read the detailed instructions on how to make a payment:
https://youtu.be/xzcahzAvs70

If you did not use our services, have no active bids at the time of request and have no outstanding balance, you may order a refund through your account via MY ACCOUNT - BALANCE. You may also request a refund by our email (at the bottom of the page you will find the company's email). Refunds will be processed via the same method of payment used to make the deposit and typically take 2-3 days.

When making a money transfer, any financial institution “Bank” charges a commission for this operation.
The size of the commission may vary for different banks, so it is necessary to take into account the commission when making a bank transfer (deposit).
Once funds are deposited into your account, our bank will also charge a deposit fee (about $10). Therefore, the amount credited to the client's balance may be slightly less than the amount the client transferred.

All security deposits paid into a our company account are 100% refundable.
Our company does not charge a fee for returning the deposit. The refund amount will be equal to the amount that was transferred to our bank account.
Keep in mind that banks may charge fees for transferring funds, so you may get back less than your original deposit.

All security deposits paid into your account are 100% refundable unless you have an outstanding balance or outstanding auction bids. Our company does not charge a fee for returning the deposit. The refund will be the same amount paid to our company and usually takes 2-3 days from the date of the refund request.

A registration confirmation email is sent within 5 minutes after completion. If you do not receive it, please confirm the email address you entered or try registering again, paying special attention to the correct email address.
If the problem persists, please contact our support team to confirm your registration details.

Registration is the first step required to create your account.
Registration allows you to create a personal account and gain full access to all features of the site, including additional options that are closed to unregistered users.
Registration and subsequent transfer of a refundable security deposit will allow you to participate in bidding at all major car auctions in the USA and Korea with our help.

Once you've signed in to your account, your Customer ID will be located at the top of the screen to the right of your name in parentheses. The Customer ID is your account number.

Yes, you will receive notifications at all major stages of the transaction. Additionally, you will be able to view the current stage and position of your vehicle on the timeline in your account.

A vehicle may only be returned if a pre-purchase Post Sales Inspection (PSI) has been performed which reveals major discrepancies between the condition report and the actual condition of the vehicle. If the car is sold "As Is", then returns are not possible.

An inspection for a vehicle can be ordered no later than 2 business days before the date of sale of the vehicle, not including today and the day of sale. The service is provided by IAA and Copart Auctions. Inspectors provide a driving assessment, inspect the vehicle inside and out, and take additional photographs. Inspections are carried out by third party companies and auctions do not guarantee the reports provided. Inspection cost is $155 for a passenger vehicle. For large vehicles the inspection is calculated individually and we will contact you before placing your order. You can leave your inspection notes in the field below, but we cannot guarantee that they will be taken into account by the inspector carrying out the order.

Yes, you can.
Please note that in the absence of a title, we can deliver your car to its final destination. Depending on the auction, the seller has a certain amount of time to send the title to the buyer. Please inquire about the terms and conditions of your specific auction if Title is not available.
If the title is not delivered within the specified time frame, the vehicle may be returned to the next auction if the buyer wishes. Additional fees may apply (e.g. Title duplication, storage, late application fees) and are the buyer's responsibility.

Yes, this can happen, but it is rare. Auction workers are subject to human error and may miss some hidden defects. Additionally, auto auctions sell in high volumes, making CR (AutoGrade) errors more likely to occur than traditional retail channels.
To protect your purchase from such errors, we strongly recommend that you carefully check your purchase using our AUTO CHECK service. Additionally, consider having a pre-sale inspection through one of our partners (AIM) and/or a post-sale inspection by PSI provided by the auction company. These services come at a low cost and protect you from damages missed during the initial inspection process.

AS-IS (As Is) is a designation that means a vehicle sold at auction is in the same condition it was found in at auction. No further claims regarding his condition will be accepted.

Even if they are in the listing photos, we cannot guarantee any loose parts. Loose parts are sometimes lost, lost or otherwise missing from insurance auctions. We promise to do our best to ensure delivery of any parts that should come with the vehicle you purchase.

PSI (Post Sale Inspection) is an inspection of a car after the sale. It can be ordered at auction on the day of purchase to check for possible damage or defects to the vehicle that were not documented during the preliminary inspection.
The auction will provide you with a list of damages found during the PSI that can be repaired at the auction, or you can return the vehicle to the auction. Auctions provide a 7 to 14 day PSI inspection guarantee.
The average price for a PSI inspection ranges from approximately $100 to $180, depending on location and warranty period. If the vehicle has already been inspected, auctions typically do not send PSI data to the dealer. The auction will only contact the dealer if additional damage is discovered during PSI.
CAROMOTO strongly recommends investing in PSI to protect your purchase from any errors made during the initial inspection. Purchasing a PSI gives the buyer the opportunity to inspect the vehicle and return it within the warranty period if a discrepancy exists.

Angaben zu den Zollsätzen und der Berechnung finden Sie in unserem Angebot. Für PKW beträgt der Zollsatz in der EU 10%, die Steuern in Deutschland liegen bei 19%. Für Oldtimer älter als 30 Jahre die sich im originalen Zustand befinden gibt es die Möglichkeit einer zollfreiee und einfuhrsteuerreduzierten Einfuhr mit nur 7% Steuern an. Einfuhrabgabenfreie Import für Übersiedler und Touristen sind unter Berücksichtigung entsprechender Zollvorschriften möglich. Gerne beraten wir Sie auch zu diesem Thema ausführlich.

Alle regulären Kosten sind in unserem Angebot enthalten. Unerwartete Kosten die z. B. durch behördliche Anweisungen oder die Reederei anfallen, werden laut Auslage weiterberechnet.

No. You do not need a dealer's or other professional's license to buy a car. We is a licensed dealer who will buy a car for you.

Upon registration and deposit, bidders must be at least 18 years of age and have a valid driver's license or government-issued identification.

CAROMOTO is an authorized dealer that provides access to all major US auctions through our website. With CAROMOTO, you can browse and bid on a wide range of cars to suit your needs. It's simple: you register, make a deposit and place a bid on the car you like. Once your bid is successful and you have made payment to CAROMOTO, we will arrange delivery of your vehicle. We will process all stages of receiving your car and ownership documents quickly and transparently.

We have a flat fee of $500 or 1% from cost vehicle for DAYTONA services.